GRANADOS MOLINA, Carlos E. CRM (Customer Relationship Management) y servicios de información. Biblios Journal of Librarianship and Information Science, [S. l.], n. 10, p. 01–20, 2026. Disponível em: https://biblios.ufes.br/biblios/article/view/1501. Acesso em: 25 oct. 2026.