O bibliotecário digital
reflexões sobre o serviço de referência na era digital
Keywords:
Biblioteconomia, Ciência da InformaçãoAbstract
Ao longo da história, a missão do profissional de Biblioteconomia e Ciência da Informação tem sido a mesma: fornecer a informação de que o usuário necessita. O serviço de referência facilita o acesso à informação e ajuda o usuário a localizá-la. No entanto, esse serviço sofreu mudanças ao longo do tempo e foi especialmente afetado pelo avanço da tecnologia.
Neste trabalho, o autor considera alguns aspectos comuns aos países desenvolvidos e ao nosso país; além disso, fornece alguns elementos úteis para auxiliar o profissional de Biblioteconomia e Ciência da Informação no desempenho de suas funções como referenciador, em seu trabalho diário de prestar um serviço eficiente ao usuário.
Por fim, conclui afirmando que o serviço de referência precisa se concentrar nas necessidades específicas dos usuários, e não agrupar ou tentar generalizar as reais necessidades de informação dos mesmos.
References
Berger, Christopher (1996). Reference service: a thing of the past?. The Reference Librarian, No. 54, pp. 115-123. (Section 3: Future roles and responsibilities of reference librarians).
Bopp, RichardE. & Smith, Linda C. (1995). Reference and information services: an introduction. 2nd. Ed. Englewood, CO : Libraries Unlimited.
Campbell, Jerry D. (1993). In search of new foundations for reference. En: Rethinking reference in academic libraries: Proceedings and Process of Library Solutions Institute No.2, University of California, Berkeley, March 12-14, 1993. Ed. Anne G. Lipow. Berkeley, CA: Library Solutions. pp,.3-15.
Kovacs, Ruth (1994). Reference.
Markidian, Jackie & Kesselman, M. (1995). Beyond the desk: enhanced reference staffing for the electronic library. Reference Services Review, Spring 1995, pp. 21-28.
Rettig, James (1995) . The convergence of the Twain or Titanic collision? BI and reference in the 1990´s sea of change. Reference Services Review, Spring 1995, pp. 7-21.
Rettig, James (1996). Future reference—"Sired by a Hurricane, Dam´d by an earthquake"- The Reference Librarian, No. 54, pp. 75-94. (Section 3: Future roles and responsibilities of reference librarians).
Ryan, Sara (1996). Reference service for the Internet Community: a case study of the Internet Public Library Reference Division. Library and Information Science Research, 18, pp. 241-259.
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