Implementando nuevos paradigmas de gestión en bibliotecas universitarias Seis Sigma como filosofía del gerenciamiento

Authors

  • Adriana Di Domenico
  • Graciela De Bona

Keywords:

Administración de bibliotecas, Bibliotecas universitarias, Seis Sigma - Gestión por el conocimiento, Sistemas de Calidad

Abstract

Seis Sigma es una metodología sistemática de reducir errores de forma proactiva, concentrándose en la mejora de los procesos mas que reaccionando corrigiendo fallos una vez ocurridos. Las Bibliotecas Universitarias, desde hace poco tiempo han comenzado a incorporar sistemas de gestión de calidad. Por lo que también, han establecido mediciones mediante indicadores, cuadros de mando y otras herramientas de medición y evaluación aplicativos a los procesos documentales. Seis Sigma es una filosofía de gestión, que merece ser probada en Bibliotecas de Educación Superior que ya hayan incorporado el concepto de Calidad a su gestión.

Author Biographies

Adriana Di Domenico

(Argentina) Universidad Nacional de Mar del Plata. Investigadoras del Grupo Técnicas de Gestión, Centro de investigaciones de la Gestión Universitaria de la Facultad de Ciencias Económicas y Sociales. Biblioteca Central - Miembros de AEGES (Asociación de Especialistas en Gestión de la Educación Superior).

Graciela De Bona

(Argentina) Universidad Nacional de Mar del Plata. Investigadoras del Grupo Técnicas de Gestión, Centro de investigaciones de la Gestión Universitaria de la Facultad de Ciencias Económicas y Sociales. Biblioteca Central - Miembros de AEGES (Asociación de Especialistas en Gestión de la Educación Superior).

References

• CHOWDHURY, Subir (2001) El Poder de Seis Sigma – Prentice may, 151 p.

• PLOTKIN, Hal (Mayo/2003) Six Sigma. Qué es y cómo utilizarlo – Harvard Business Review

/Management Herald

• HARRY, Mikel (2000) The vision of Six Sigma, case studies and applications – Sigma Publishing Company

• BRUE Greg (2002) Seis Sigma para Directivos – McGraw Hill, 232 p.

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Published

2004-12-30

How to Cite

Di Domenico, A., & De Bona, G. (2004). Implementando nuevos paradigmas de gestión en bibliotecas universitarias Seis Sigma como filosofía del gerenciamiento. Biblios Journal of Librarianship and Information Science, (20), 40–48. Retrieved from https://biblios.ufes.br/biblios/article/view/1624

Issue

No. 20 (2004)

Section

Original

License

Copyright (c) 2026 Adriana Di Domenico, Graciela De Bona

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